Time Zone Options: Choices Include Mountain Standard Time (PST), Pacific Standard Time (MST), or Hawaii-Aleutian Standard Time (HST) for the Customer Advocate
Buffer, a social media and brand building software company for small businesses, creators, and individuals, is seeking a Customer Advocate to join its fully distributed team. This role offers an exciting opportunity to be on the front lines of helping customers succeed, contributing to shaping Buffer's culture, and serving as a product expert.
As a Customer Advocate, you will be responsible for providing empathetic, timely, and outcomes-focused support via email and social media. Working during Pacific Time (PST), Mountain Time (MST), or Hawaiian Standard Time (HST), you will take high ownership of customer outcomes, lead customer conversations, practice continuous improvement, collaborate with other teams, and contribute to support documentation.
Ideal candidates have hands-on experience in customer-facing roles, thrive in helping others, have excellent English communication skills, and have experience delighting customers. You should also have a strong affinity for remote, async work environments, asking great questions, understanding root causes, and surfacing meaningful insights.
Buffer values diversity of experience and is dedicated to adding new perspectives to the team. To reflect this commitment, the company strives to create a diverse and inclusive work environment. Buffer's mission is to provide essential tools to help small businesses grow and succeed.
The application and interview process for this role at Buffer includes an application, communication and support skills assignment, hiring manager interview, role interviews, collaboration period, meeting with the CEO or CoS, and offer. You will need to demonstrate your ability to work effectively in a remote setting, collaborate with team members from all over the world, and drive customer experience improvements.
Buffer operates as a fully distributed team with a focus on building a unique and fulfilling workplace. Team members travel together in-person once or twice a year, fostering a sense of community and camaraderie. You will have a personal stake in content creation and social media, having used Buffer for at least three months and maintaining an active social presence.
You should also have experience with support and project management tools and workflows, being fluent with platforms like Linear, Notion, and AI-powered support tools. Additionally, you should have an understanding of how APIs are used and a familiarity with integrations between different tools and services.
Buffer values transparency, with all metrics and successes/failures available on their Transparency Dashboard. The hiring manager for the Customer Advocate role at Buffer is Ross Parmly. If you are passionate about helping others and want to make a meaningful impact on small businesses, apply today to join Buffer's mission to help small businesses grow and succeed.
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