Support Representative Intern Position
===============================================================================
CloudWalk, a rapidly expanding fintech company based in Brazil, is seeking a customer support hero to join its remote team. The successful candidate will be the frontline contact for customers of CloudWalk's InfinitePay payments platform, handling customer interactions through various channels, including chats, emails, and calls.
Key responsibilities for this role include diagnosing and resolving technical and non-technical issues, providing alternative solutions to retain customers, and conducting follow-ups to ensure satisfaction.
To succeed in this position, applicants should possess exceptional communication skills, a strong desire to deliver outstanding customer experiences, analytical and logical problem-solving abilities, a sense of ownership and responsibility, attention to detail, and a continuous learning mindset. Fluency in Portuguese is essential, with upper intermediate English skills required for internal communication. Basic understanding of prompt engineering and SQL is also beneficial.
Candidates with familiarity with programming languages, particularly Ruby or Python, are encouraged to apply.
CloudWalk values a collaborative multinational team and an environment that fosters innovation. The company processes applicant data according to its Privacy Policy, available in Portuguese and English.
If you're ready to grow and learn in a dynamic, supportive environment, apply for this exciting opportunity by following the link.
- This role requires a customer support hero to interact with clients of CloudWalk's InfinitePay payments platform, which is a part of their expanding business in finance and technology.
- In keeping with CloudWalk's approach towards integrating technology into their business, a basic understanding of programming languages like Ruby or Python would be advantageous for this customer support position.
