Should you own the Canon EOS R50? Be cautious before your mode dial stops functioning
Canon has announced a free repair service for the black edition of its EOS R50 mirrorless camera due to a potential issue with the mode dial. This service is available for units with serial numbers whose first two digits range from "19" to "23" and will run until July 31, 2028[2][4].
If your serial number is outside this range but you experience dial issues, Canon will still inspect and repair your camera free of charge until July 21, 2038, though other repairs not related to this issue may incur fees unless under warranty[1].
The issue does not affect the white model of the EOS R50; it applies only to the black model[2].
Checking if Your Camera is Affected
To check if your camera is affected, locate your camera's serial number, usually on the bottom of the camera. Verify if the first two digits of the serial number are between "19" and "23". If so, and you observe mode dial problems, your camera is eligible for free repair.
It is also recommended to register your EOS R50 with Canon to receive update notifications about future updates or announcements related to this issue[1][4].
Repair and Support
For repairs or further inspection, contact the Canon Customer Support Center in your region, referencing the free repair service for the EOS R50 mode dial issue[1][2][5]. Official Canon pages for USA, Australia, and Asia provide detailed statements and support contact info[1].
Background on Kim Bunermann
Kim Bunermann, the author of this article, is a photographer, editor, and writer with a Master's degree in Photography and Media. She has previously worked as Technique Editor at Digital Photographer, focusing on the art and science of photography. Her features, tutorials, and gear reviews aim to encourage readers to explore photography's creative potential[3].
Previous Canon Repair Services
Canon has previously addressed hardware issues through service notices or recalls, such as circuit board failures with the EOS 70D in 2015 and autofocus/mirror defects in the EOS-1D and 1DS Mark III models in 2005[6].
Disclaimer
Any inspection or repair services other than for the specific issue described above will be subject to applicable service fees, unless otherwise covered under warranty.
[1] Canon USA Statement: [Link] [2] Canon Australia Statement: [Link] [3] Canon Asia Statement: [Link] [4] Canon Europe Statement: [Link] (As of writing, no statement has been published by Canon Europe.) [5] Canon Customer Support Centre: [Link] [6] Previous Canon Repair Services: [Link]
The article also includes links to more Camera News.
- Kim Bunermann, a photographer, editor, and writer with a Master's degree in Photography and Media, has penned an article addressing a potential issue with the mode dial of the black edition of Canon's EOS R50 mirrorless camera.
- Canon has announced a free repair service for units with serial numbers whose first two digits range from "19" to "23," which will run until July 31, 2028, and will extend to August 21, 2038, for cameras outside that range if they encounter mode dial issues.
- To determine if your camera is affected, look for the serial number usually found on the bottom of the camera; if the first two digits are within the specified range, check for mode dial problems.
- Registering your EOS R50 with Canon is advised for future updates or announcements related to this issue.
- If you're experiencing mode dial problems and wish to repair or get further inspection, contact your local Canon Customer Support Center, citing the free repair service for the EOS R50 mode dial issue.
- The white model of the EOS R50 is not affected by this issue, as it applies only to the black model.
- Some previous Canon repair services include addressing circuit board failures with the EOS 70D in 2015 and autofocus/mirror defects in the EOS-1D and 1DS Mark III models in 2005.
- Any repairs or inspections not related to the specific mode dial issue will be subject to service fees, unless otherwise covered under warranty.
