Rapid Expansion in Mobile and Internet Access in Kenya, yet Digital Inequality Remains Unresolved
In a recent report, the Communications Authority of Kenya (CA) and Kenya National Bureau of Statistics (KNBS) have highlighted significant progress in mobile and internet uptake across Kenya, while also underscoring the need for inclusive policies to bridge the digital divide.
Overview of Mobile and Internet Use
The report reveals that over 53.7% of Kenyans aged three and above own a mobile phone, with urban areas leading in mobile ownership at 64.6% compared to 48.6% in rural areas [1]. In terms of internet usage, nationally, about 35% of Kenyans use the internet, but this varies greatly by region. Nairobi has the highest internet usage at 64.7%, while rural areas like West Pokot have as low as 9.1% internet penetration [1][2].
Regional Variations
Nairobi City County has the highest mobile ownership at 67.7%, with Kiambu (54.0%) and Muranga and Kiambu counties (62.3% and 62.1%, respectively) following closely [1]. In terms of internet usage, Nairobi is ranked first at 64.7%, with Nyeri (50.1%), Mombasa (46.9%), and Uasin Gishu (42.1%) rounding out the top four [2]. On the other hand, West Pokot, Turkana, Tana River, Marsabit, and Garissa Counties have the least internet usage, ranging from 9.1% to 16.5% [2].
Efforts to Bridge the Digital Divide
Efforts to address the digital divide in Kenya include targeted investments in digital infrastructure and affordable connectivity to improve access in underserved areas [2]. Stakeholders are also urged to prioritize programs that enhance digital literacy across all segments of society, ensuring equitable access to digital tools [1][2].
Policy interventions are being recommended to promote digital inclusion aligned with national development goals like the Bottom-Up Economic Transformation Agenda (BETA) and Sustainable Development Goals [2]. Solutions like Starlink rural internet are being seen as game-changers for rural connectivity, with over 70% of Starlink’s Kenyan user base being rural by mid-2025 [3].
These initiatives aim to bridge the urban-rural digital divide, ensuring that all Kenyans can benefit from digital technologies. The report underscores the need for targeted investment in digital infrastructure, affordable connectivity, and digital literacy, particularly in unserved and underserved areas of the country.
Both the CA and KNBS urge stakeholders to prioritize investments and programs addressing digital access disparities and promoting universal digital literacy.
[1] The Communications Authority of Kenya (CA) and Kenya National Bureau of Statistics (KNBS) report, titled the Analytical Report on ICT Based on the 2023/24 Kenya Housing Survey
[2] The Communications Authority of Kenya (CA) and Kenya National Bureau of Statistics (KNBS) report, titled the Analytical Report on ICT Based on the 2023/24 Kenya Housing Survey
[3] Starlink rural internet statistics as of mid-2025, according to Starlink's official website.
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