Lloyds Banking Group and NCR Atleos push forward with the modernization of their branches through innovative technology.
Lloyds Banking Group, the largest UK-based retail and commercial financial services provider, has embarked on a branch modernization strategy, partnering with NCR Atleos to enhance operational efficiency, improve customer convenience, and provide a modernized branch experience.
Through NCR Atleos' ATM as a Service (ATMaaS), Lloyds Banking Group is shifting more transactions to self-service channels. This move aims to reduce branch congestion, allowing staff to focus on complex customer needs and provide advanced digital services like video teller interactions and cardless ATM access.
The service-first model offered by NCR Atleos enables remote management, minimizing downtime and maintenance times. This remote management aspect is crucial, as it allows for real-time data, preventative maintenance, and remote diagnostics, thereby reducing ATM downtime and service disruptions.
The partnership between Lloyds Banking Group and NCR Atleos is not just about optimizing ATM availability and facilitating quicker implementation of new features and functionality. It's also about enhancing the customer experience. With NCR Atleos' ATMaaS, customers can access easy, convenient ATM services that support cash withdrawals and other transactions reliably, even during crises or high demand.
Moreover, the modernization efforts with NCR Atleos will allow Lloyds Banking Group to reshape branches into advice and service centers. This shift will lower operational costs while offering advanced digital services, transforming the branches into more customer-centric spaces.
NCR Atleos' end-to-end service proposition for note and coin technology will be a significant part of this modernization. The company's recycling technology, including coin in and coin out functionality, will be introduced as part of the modernization initiative at Lloyds Banking Group's flagship locations in Manchester and Glasgow.
Diego Navarrete, Executive Vice President, Global Sales for NCR Atleos, expressed pride in supporting Lloyds Banking Group's branch transformation strategy. He stated that the partnership aims to free employee time for meaningful customer interactions, allowing branch colleagues to spend more time engaging customers and strengthening relationships.
Clare Buckley, Branch Transformation Product Owner at Lloyds Banking Group, praised NCR Atleos as a reliable, responsive, and innovative partner for over 20 years. She noted that the modernization efforts are expected to further enhance the branch experience and increase operational efficiencies for Lloyds Banking Group.
The strategic pilots with Lloyds Banking Group will enable the bank to better serve customers while expanding access to cash and other critical financial services. The partnership is part of Lloyds Banking Group's broader branch transformation strategy to reduce back-office complexities and provide more innovative, robust self-service experiences.
In conclusion, Lloyds Banking Group's partnership with NCR Atleos represents a significant step towards modernizing its branches, enhancing operational efficiency, and improving the customer experience. The service-driven, digitally advanced ATM platform offered by NCR Atleos is poised to support Lloyds Banking Group's branch modernization strategy and help the bank meet evolving customer needs by embracing innovation.
- Lloyds Banking Group, in collaboration with NCR Atleos, aims to optimize transaction processing by shifting more transactions to self-service channels, such as video teller interactions and cardless ATM access, to enhance operational efficiency and customer convenience.
- The partnership between Lloyds Banking Group and NCR Atleos will lead to a reshaping of branches into advice and service centers, leveraging technology to provide advanced digital services and transforming branches into more customer-centric spaces, bolstering finance business relations.
