Investigation Examination
Camunda has unveiled its new Enterprise Success Plan, a structured approach designed to guide organizations through a strategic and scaled adoption of process orchestration and automation. This framework aims to help businesses build process orchestration maturity by addressing multiple drivers such as organizational readiness, technology capabilities, governance, and performance measurement.
A Strategic Approach to Process Orchestration
The Process Orchestration Adoption Framework, a key design principle within the new customer success portfolio, consists of five core drivers: Vision, People, Technology, Delivery, and Measurement.
The framework typically involves establishing a Center of Excellence (CoE), tracking Key Performance Indicators (KPIs), applying Process Governance, utilizing Connectors and Advanced Features, and migrating to robust platforms like Camunda 8. This approach advances organizations from initial projects to strategic enterprise-wide process orchestration maturity by overcoming people and technology challenges, reducing legacy costs, and enabling automation that aligns with business outcomes.
Key Benefits of the Enterprise Success Plan
By following this framework, organizations gain the ability to manage complex workflows end-to-end, operationalize AI and automation agents as part of business processes, ensure governance and compliance with industry and federal policies, and continuously improve process performance through analytics and optimization.
The Enterprise Success Plan provides access to tailored technical guidance, proven best practices, and structured onboarding to move faster and reduce risk. It is the most comprehensive way Camunda supports customers on their journey toward agentic orchestration.
Phases of the Adoption Journey
A typical journey toward strategic, scaled adoption and a mature PO&A capability consists of three archetypical phases: Launch, Establish, and Scale.
During the Launch phase, organizations define program goals, scope, governance, and roadmap, stand up the first team, enable key roles, deploy the platform, and deliver a first lighthouse project.
The Establish phase involves federating delivery across the business, building traction through ongoing use case discovery, establishing an Adoption Acceleration Team (AAT) or Center of Excellence, and maturing the platform with reusable components and accelerators.
The Scale phase includes expanding enablement to ever more delivery teams and personas, enabling business self-serve, and embedding a process mindset across the organization.
Additional Offerings in the Camunda Success Portfolio
In addition to the Enterprise Success Plan, Camunda offers the Advanced plan and the Essential plan, each with different levels of support and guidance. The portfolio also offers On-Demand Services for targeted enablement, technical assurance, and accelerators.
Success Stories
Organizations like Payter in the Netherlands are using agentic AI inside their customer support processes. Goldman Sachs and Atlassian are examples of enterprises that have successfully embraced process orchestration.
The new chapter in partnering with customers focuses on realizing the potential of process orchestration and automation (PO&A). The Process Orchestration Adoption Framework led to the writing of the book "Enterprise Process Orchestration" by Bernd Ruecker and another individual.
In essence, the Enterprise Success Plan is designed to proactively drive the adoption journey and build a strong PO&A capability for agentic orchestration, ensuring business continuity by enabling swift issue resolution and reliable uptime for mission-critical workflows.
Finance departments can leverage the Enterprise Success Plan to optimize their business processes, aligning them with technology-driven automation strategies as they move towards enterprise-wide process orchestration maturity.
By following the structured approach outlined in the Process Orchestration Adoption Framework, organizations can continuouslly improve process performance, ensuring governance and compliance, and operationalizing AI and automation agents in their business processes.
