Enhanced security and customer service automation benchmarks are being set by DeepSearch in tightly regulated sectors.
In the rapidly evolving landscape of customer service, Vienna-based AI company Deepsearch GmbH has announced the launch of its new platform, deepassist connect. This innovative solution aims to revolutionise the way companies across various sectors, including insurance, utilities, finance, and housing, approach their customer service operations.
Deepassist connect is designed with a focus on enhancing customer interactions while maintaining operational efficiency. The platform leverages AI technology to automate complex service processes in a traceable manner, enabling flexible control and adherence to stringent AI security and data processing standards.
The increasing requirements due to GDPR and the EU AI Act necessitate transparency and traceability in the use of AI in customer service. Deepassist connect addresses this need, providing companies with the tools they require to ensure compliance with these regulations.
Key features of deepassist connect include data privacy and protection, transparency and explainability, risk management and human oversight, data subject rights facilitation, security measures, and ethical AI use. These features are crucial in ensuring that personal data is handled securely, decisions made by AI are transparent and explainable, and that customers have control over their data.
Automation is identified as the key to sustainable customer satisfaction and a prerequisite for long-term competitiveness. With deepassist connect, companies can intervene and make adjustments at any time, ensuring they maintain control over their customer service processes.
The platform prioritises responsibility and maximum control, ensuring transparency in the use of AI. Companies using deepassist connect will have full control over data flows and automation decisions, providing them with the flexibility to tailor their customer service strategies to their unique needs.
The pressure on customer service is growing, with increasing request volumes and expectations for fast, accurate answers around the clock across all channels. Deepassist connect is intended for use in customer service channels, offering a solution to meet these growing demands while maintaining efficiency and personalisation.
For more information about Deepsearch GmbH and deepassist connect, visit their website at deepsearch.net. Natalie Markl, the press contact for Deepsearch GmbH, can be reached at +43 1 352 35 35 or [email protected].
The information in this article was originally transmitted by DEEPSEARCH GmbH through news aktuell. The standards of global providers like Amazon are influencing the demands placed on regional companies in terms of customer service efficiency and personalisation. Automation is seen as a solution to meet these growing demands while maintaining efficiency and personalisation.
In the realm of business and customer service, Deepsearch GmbH's new platform, deepassist connect, is leveraging artificial-intelligence technology to automate complex processes, addressing the increasing need for transparency and traceability due to GDPR and the EU AI Act. This innovative solution, designed for use in various sectors such as finance, is crucial for ensuring sustainable customer satisfaction and a prerequisite for long-term competitiveness, as it prioritizes responsibility and maximum control.
