Client-centric collaboration boosting banking innovation and improved services
Scotiabank is revolutionizing the way businesses manage their treasury operations, focusing on understanding and addressing the specific pain points of multinational clients. This client-centric approach has enabled Scotiabank to deliver customized, timely, and effective solutions that simplify workflows and improve efficiency.
One common challenge businesses face is outdated manual processes and systems that don't communicate effectively. Scotiabank has identified this issue and worked to bridge the gap, offering solutions such as the Interac e-Transfer for businesses to deliver real-time payments and streamline workflows.
Managing payroll is another significant part of a business's workflow, and Scotiabank understands its importance. By partnering with ZayZoon, Scotiabank has introduced Earned Wage Access (EWA) in Canada, aiming to reduce financial stress for employees, improve workplace productivity, and strengthen employee engagement.
Scotiabank has also developed a 'plug-and-play connection service' powered by Kyriba to simplify the integration of ERP systems with their banking system. This service provides clients with a single, intuitive onboarding experience and accelerated time to market with their ERP of choice.
To ensure a seamless banking experience, Scotiabank has improved a client's customer experience by addressing workflow friction points. For instance, a client had a warranty program that involved physical cheque payments, causing delays and potential losses. Scotiabank suggested the Scotia TranXact platform, which integrated payment solutions, to streamline the process and ensure real-time payments.
Scotiabank's culture of empowering employees and encouraging diverse talents supports a performance-oriented environment that promotes innovation and responsiveness in developing treasury and transaction banking solutions. This approach involves strong client focus, managing relationships at senior levels, and coordinating fulfillment of onboarding or service requests. By organizing client pipelines and maintaining close engagement with internal business partners, Scotiabank continuously adapts and evolves its treasury-related services and technology innovations to meet changing client demands.
At the Open Banking Expo Canada 2025, several Scotiabank executives will share their insights. Carmen Dengra, global director of TranXact APIs, will speak on the Open Finance Stage at 3.35pm. Mike Suppa, head of engineering, will speak on the Main Stage at 11.05am. Stephanie Zee, vice president, technology risk, will also present on the Open Finance Stage at 2.40pm.
Scotiabank serves as a trusted advisor for cash and treasury needs, aiming to make the banking experience easier for clients. Through its client-driven approach, Scotiabank is transforming the future of treasury solutions, one client at a time.
- Scotiabank's technology-driven solutions are designed to revolutionize treasury operations, offering customized, timely, and effective ways to tackle specific challenges faced by multinational clients.
- Outdated systems and manual processes pose a common challenge for businesses, but Scotiabank has identified this issue and is bridging the gap through solutions like Interac e-Transfer for businesses and real-time payments.
- Managing payroll is significant, and Scotiabank, in partnership with ZayZoon, has introduced Earned Wage Access (EWA) in Canada to reduce financial stress for employees, improve workplace productivity, and boost employee engagement.
- Scotiabank's 'plug-and-play connection service' powered by Kyriba simplifies the integration of ERP systems with their banking system, providing clients with an easy onboarding process and a streamlined approach to market.
- A client's workflow friction points were addressed by Scotiabank, who suggested the Scotia TranXact platform to streamline a warranty program, ensuring real-time payments and eliminating potential delays and losses.
- The performance-oriented, innovation-focused culture at Scotiabank encourages diverse talents, supports a strong client focus, and promotes responsiveness in developing treasury and transaction banking solutions.
- At the Open Banking Expo Canada 2025, several Scotiabank executives, including Carmen Dengra, Mike Suppa, and Stephanie Zee, will share their insights on trends and innovations in treasury solutions and technology.
- Serving as a trusted advisor for cash and treasury needs, Scotiabank is transforming the future of treasury solutions, one client at a time, through a client-driven approach aimed at making the banking experience easier and more efficient for businesses worldwide.
