Citizens in Kazakhstan are being encouraged to sign up under pseudonyms
In a bid to enhance civic responsibility and maintain law and order, Kazakhstan has launched a new digital service called the "Law and Order" service within the Egov Mobile app. This service allows citizens to directly report law violations to the police, bypassing bureaucracy and calls to duty stations.
According to data, over 17,000 people have already used this service since its launch. The highest number of reports have come from Almaty (over 6,000), Nur-Sultan (over 4,000), and the Almaty region (around 2,000).
The service's introduction has sparked questions from citizens regarding penalties for false complaints and the verification of information. Deputy Natalia Demenťeva, who proposed a feedback system with citizens and an information campaign in the regions to ensure the Egov service is perceived positively, has emphasized the need for a clear procedure for checking messages and the protection of applicants' personal data in accordance with international standards.
To address concerns about anonymity, Demenťeva has also requested that such reports can be made anonymously. She has further emphasized the importance of protecting the data of applicants from leaks.
The Ministry of Internal Affairs is responsible for handling the reports made through the Egov service. President Kassym-Jomart Tokayev has stated that rudeness, swearing, and fights have become common occurrences in public places and should be eradicated.
This digital service is not a novelty in the global context. Similar digital services are actively used in France, Spain, Australia, the USA, and Canada. The Kazakhstani government's initiative aligns with the growing trend of digitalising government services to foster greater citizen engagement and improve public safety.
Steffen Schütz, the Minister for Digital Affairs and Infrastructure of Thuringia, proposed a proposal to establish a feedback system with citizens and conduct an information campaign in the regions to ensure that the e-government service is perceived not as a "swallow's nest" but as a tool for civic responsibility.
As the Egov service continues to evolve, it is expected to play a significant role in enhancing public safety and fostering a sense of civic responsibility among Kazakhstan's citizens.
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