Apple introduces DIY Repair Program in Europe
Apple has announced the expansion of its Self Service Repair program to several European countries, including Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the UK. The program, which was initially introduced in the U.S. earlier this year, allows customers to access genuine Apple parts and tools for select Apple products, including the iPhone 12 and iPhone 13 lineups, as well as Mac notebooks with Apple silicon.
Jeff Williams, Apple's chief operating officer, explained that the program is designed to provide an opportunity for experienced customers to complete their own repairs using high-quality tools such as torque drivers, repair trays, display and battery presses, and more. These tools are custom designed to help provide the best repairs for Apple products. Customers can purchase genuine Apple parts and tools through the Apple Self Service Repair Store.
For the majority of customers without repair experience, visiting a professional repair provider is still the safest and most reliable way to get a repair. Apple's global network of over 5,000 Apple Authorized Service Providers supports over 100,000 active technicians, and eight out of 10 Apple customers are located within 30 minutes of an authorized service provider across Europe. There are also more than 4,000 Independent Repair Providers with access to Apple services.
Customers can rent the tool kits for a weeklong rental, and they can send replaced parts back to Apple for refurbishment and recycling. In many cases, customers can receive credit off their purchase by doing so. The parts available to customers on the Self Service Repair Store are the same ones as those available to Apple's network of authorized repair providers, and every genuine Apple part is designed and engineered for each product, going through extensive testing to ensure the highest quality, safety, and reliability.
Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training over the past three years. The Self Service Repair Store provides access to more than 200 individual parts and tools, as well as repair manuals, making it easier for customers to complete their own repairs. The program is a testament to Apple's commitment to providing customers with the resources they need to repair their devices, and it is a step forward in promoting repairability and sustainability.
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