112 Lisbon's computer failure impedes prompt ambulance dispatch
In Lisbon, the emergency number 112, managed by the PSP, has been experiencing difficulties due to IT problems at the 112 center. According to reports, the issues have led to delays in ambulance dispatch, with at least 30-minute delays recorded on Monday afternoon.
The sector's union, Sindicato dos Técnicos de Emergência Pré-Hospitalar (STEPH), was informed of the constraints related to IT problems at 4:00 PM on Monday. The problems have caused the need to repeat procedures, resulting in constraints in the process and delays in ambulance requests.
The root cause of the IT problems appears to be server overheating, leading to system malfunctions or slowdowns that impact the responsiveness of dispatch software or communication systems. However, this has not been officially confirmed.
The Urgent Patient Orientation Centers (CODU) have also been experiencing issues since Monday afternoon, with information sheets about occurrences reported to the 112 center reaching the CODU empty of essential information such as name, address, and the situation referred to.
Despite efforts to resolve the issues, as of Tuesday, the problems persist. It is important to note that calls on the emergency number 112 are answered by centers that perform triage and forwarding to security forces, INEM, firefighters, and the Maritime Authority.
Lusa was unable to contact INEM for information on this matter, and current search results do not cover the incident in detail. For verified details regarding the IT issues or ambulance dispatch delays at the Lisbon 112 center, including any link to server overheating, checking local news sources or official announcements from Portuguese emergency services would be necessary.
The technology-related issues at the 112 center in Lisbon, as reported by the Sindicato dos Técnicos de Emergência Pré-Hospitalar (STEPH), have resulted in delays in ambulance requests due to the need to repeat procedures. General-news outlets should follow the evolving story about the IT problems, such as server overheating, causing system malfunctions, which have been impacting the responsiveness of the dispatch software or communication systems at the 1112 center in Lisbon since Monday afternoon.
